Thrive Portal

Coming soon!

Thrive began in 2000 as a modest IT services firm in Concord, Massachusetts. The pioneering founders believed no one wanted break/fix anymore and were one of the first companies in the world to create proactive managed services for the SMB market. Early seed investments by M/C Partners in 2016 and Court Square Capital Partners in 2021, ushered in a new era of resilience and innovation.

In 2025, Thrive received strategic investment from Berkshire Partners and Court Square Capital Partners to unlock further growth, enhancing Thrive’s position as a leading NextGen MSP/MSSP, delivering global cybersecurity, Cloud, and digital transformation Managed Services.

Project Timeframe

2024–25

Industry

IT Outsourcing

Website

https://thrivenextgen.com

Other case studies

The Rowena Group

Sauce Usage Analytics

“Our new analytics designs received a positive response from users. Increased usage demonstrated how informed improvements can help our customers. Our roadmap became a company priority.”

Sauce Proxy Diagnostics

The Sauce Customer Support Team was generous with their time in helping us understand proxy troubleshooting. And they were pleased with the output of our collaboration. “This will address 80% of our ZenDesk tickets.”

Sauce Visual Testing

“Visual immediately saw an uptick in usage. Average daily snapshots increased from 400 to 5,800, indicating that users were adding Visual to their test plans at scale.”

Specification Development

“This project was a large undertaking. Much of the UX meant to make users’ lives easier was not realized in the first release. It took many feedback sessions and subsequent releases to reach an acceptable level of usability.”

Part of a HCI graduate program at the University of Washington, our assignment was to design for good. Our team wanted to address a child obesity epidemic by helping young people take charge of their diets, their health, and their lives.

Website Redesign

“Members ranked the new Bluetooth website as the most improved aspect of the organization and was the number one reason for an overall 6% increase in member satisfaction.”

Mozy File Restore

“There was a 30% reduction in support tickets in the first month after launch compared to the previous six months. Not bad.”