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Our new analytics designs resulted in increased usage and positive user feedback. Our roadmap became a company priority.

Customer Support was generous with their time in helping us understand proxy troubleshooting. The output of our collaboration helped address 80% of ZenDesk tickets.

We immediately saw an uptick in usage. Average daily snapshots increased from 400 to 5,800, indicating that users were adding Visual to their test plans at scale.

We created a set of components to cover our basic needs. As a result, our new designs took significantly less time to create and were aligned across all product teams.

This project was a large undertaking. Much of our design was not realized in the first release. It took several iterations to reach an acceptable level of usability.

Part of a HCI graduate program at the University of Washington, our assignment was to design for good. Our team addressed child obesity by helping young people take charge of their diets, their health, and their lives.

Members ranked the new Bluetooth website as the most improved aspect of the organization and was the number one reason for a 6% increase in member satisfaction.

There was a 30% reduction in support tickets in the first month after launch compared to the previous six months.